Support policies
Privacy Policy
Review how ReUse Computers collects, uses, shares, and protects personal information across our storefront, support workflows, and account experiences.
Last updated: June 2, 2026
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Overview
Information We Collect
How We Use Information
How We Share Information
Shopify and Service Providers
Cookies and Tracking
Marketing Communications
Retention
Automated Decision-Making
Your Privacy Rights
California Privacy Rights
EEA and UK Privacy Rights
Security
Children's Privacy
Third-Party Links
Do Not Track
Changes
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Policy section
Privacy Policy
Overview
This Privacy Policy explains how ReUse Computers collects, uses, shares, and protects information when you visit our website, make a purchase, contact support, submit a return or replacement request, request a quote, or submit a recycling, buyback, or trade-in inquiry.
This website is operated by ReUse Computers. Throughout this policy, the terms we, us, and our refer to ReUse Computers. The terms you and your refer to visitors, customers, account holders, support contacts, and anyone who interacts with our website or services.
By using our website or submitting information to us, you acknowledge that we may collect and use information as described in this Privacy Policy.
Information We Collect
We collect information that helps us operate our store, process orders, provide customer support, manage warranty and return requests, respond to inquiries, improve the website, prevent fraud, and communicate with customers.
Information You Provide Directly
| Category | Examples | Why We Collect It |
|---|---|---|
| Contact information | Name, email address, phone number, business or organization name, billing address, shipping address, and mailing address. | To communicate with you, process orders, provide support, respond to inquiries, and fulfill requests. |
| Order information | Products purchased, order number, shipping details, billing details, purchase history, warranty selections, return or replacement requests, and support history. | To process purchases, fulfill orders, provide confirmations, and manage returns, replacements, warranties, refunds, and support. |
| Payment information | Payment method details, transaction information, billing information, and fraud screening information. | To process payments, issue refunds, verify orders, and help prevent fraud. Full payment card details are handled by our ecommerce and payment providers. |
| Customer support information | Messages, issue descriptions, troubleshooting notes, photos or files you submit, warranty details, serial numbers, product condition notes, and related communications. | To respond to support requests, diagnose issues, process warranty claims, and manage returns, replacements, repairs, or service requests. |
| Contact form information | Information submitted through order question, shipping question, general inquiry, return or replacement, large purchase, recycle, buyback, or trade-in forms. | To route your request to the correct team and provide a relevant response. |
| Large purchase inquiry information | Desired product type, quantity range, business use case, requested models or configurations, purchasing timeline, and related notes. | To prepare quotes, product recommendations, availability information, and business purchase support. |
| Recycle, buyback, or trade-in information | Hardware type, quantity, model numbers, condition notes, photos, pickup or drop-off preference, location information, and general equipment details. | To evaluate equipment, determine eligibility, and coordinate next steps. |
| Marketing preference information | Email subscription status, communication preferences, consent records, and unsubscribe actions. | To send marketing communications where permitted and to respect your preferences. |
| Account information | Login details, saved addresses, order history, account preferences, and customer profile information. | To provide account features and improve your shopping and support experience. |
Information Collected Automatically
| Category | Examples | Why We Collect It |
|---|---|---|
| Device information | Browser type, device type, operating system, IP address, time zone, language settings, and general technical information. | To load the site correctly, maintain security, improve performance, and understand site usage. |
| Usage information | Pages viewed, products viewed, search terms, referring pages, links clicked, cart activity, and session activity. | To improve navigation, product discovery, search, merchandising, and website performance. |
| Cookie and tracking information | Cookies, pixels, tags, log files, analytics identifiers, shopping cart identifiers, and tracking preferences. | To support cart functionality, checkout, account login, analytics, personalization, and advertising where enabled. |
| Fraud and security information | IP address, order behavior, checkout activity, payment risk signals, and other security-related signals. | To detect fraud, prevent abuse, secure the website, and protect customers and ReUse Computers. |
How We Use Information
We use personal information for business, operational, support, security, and legal purposes.
| Purpose | Examples |
|---|---|
| Order processing and fulfillment | Processing payments, confirming orders, arranging shipping, sending order updates, and handling delivery issues. |
| Customer support | Responding to questions, troubleshooting issues, reviewing warranty claims, and processing return or replacement requests. |
| Warranty and return management | Verifying eligibility, reviewing product issues, and managing repairs, replacements, refunds, and service communications. |
| Large purchase support | Preparing quotes, recommending product options, reviewing quantity needs, and coordinating business purchases. |
| Recycle, buyback, and trade-in review | Evaluating submitted equipment, determining eligibility, coordinating drop-off or pickup, and communicating next steps. |
| Website operation and improvement | Maintaining cart, checkout, account, search, navigation, product pages, forms, and website performance. |
| Fraud prevention and security | Detecting suspicious activity, preventing fraudulent transactions, protecting accounts, and securing our systems. |
| Marketing and communications | Sending product updates, sale alerts, service updates, and promotional communications where permitted. |
| Legal and compliance purposes | Maintaining records, responding to lawful requests, enforcing policies, protecting rights, and complying with legal obligations. |
Shopify and Service Providers
Our store is powered by Shopify. Shopify provides ecommerce technology that helps us operate our online store, process orders, manage checkout, support store functionality, and provide related ecommerce services.
You can review Shopify's privacy practices at https://www.shopify.com/legal/privacy.
We may also use additional service providers for payment processing, shipping, analytics, advertising, customer support, email communication, form handling, fraud prevention, and site performance.
Cookies and Tracking Technologies
Cookies are small files placed on your device when you visit a website. We use cookies and similar technologies to operate our store, remember preferences, support cart and checkout functionality, analyze site usage, improve performance, and support marketing where enabled.
Types of Cookies We May Use
| Cookie Type | Purpose |
|---|---|
| Required cookies | Needed for basic website functionality, cart, checkout, security, customer account login, and order processing. |
| Performance and analytics cookies | Help us understand how visitors use the site and improve page performance, navigation, product discovery, and merchandising. |
| Functional cookies | Remember preferences such as region, login status, selected settings, or site choices. |
| Advertising or marketing cookies | May help measure advertising performance or show more relevant marketing where enabled. |
Examples of Shopify-Related Cookies
Actual cookie use may vary depending on Shopify configuration, installed apps, analytics tools, advertising tools, and customer privacy settings.
| Cookie or Technology | Function |
|---|---|
| cart, cart_sig, cart_ts | Used in connection with shopping cart and checkout functionality. |
| checkout_token | Used in connection with checkout. |
| _secure_session_id | Used in connection with secure navigation through the storefront. |
| secure_customer_sig, storefront_digest | Used in connection with customer login and account functionality. |
| _tracking_consent | Used to remember tracking preferences where applicable. |
| _landing_page, _orig_referrer | Used to understand landing pages and referral information. |
| _s, _shopify_s, _shopify_y, _y | Used for Shopify analytics and site performance measurement. |
| _shopify_sa_p, _shopify_sa_t | Used for Shopify analytics relating to marketing and referrals. |
Managing Cookies
You can manage cookies through your browser settings. Blocking or deleting cookies may affect website functionality, including cart, checkout, account login, and preference settings.
For general information about cookies and browser controls, you may visit https://www.allaboutcookies.org.
Marketing Communications
If you sign up for marketing emails, deal alerts, product updates, or other promotional messages, we may use your contact information to send those communications.
You can unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us.
Transactional or service-related messages, such as order confirmations, shipping updates, support responses, return or replacement updates, warranty communications, privacy responses, or legal notices, are not considered marketing and may still be sent where necessary.
Retention of Personal Information
We retain personal information for as long as reasonably necessary to process and fulfill orders, provide customer support, manage returns, replacements, warranties, refunds, recycling, buyback or trade-in inquiries, maintain business and legal records, prevent fraud, resolve disputes, and comply with legal obligations.
Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, and operational needs.
Automated Decision-Making and Fraud Prevention
We and our service providers may use automated tools to help detect fraud, prevent abuse, verify orders, assess transaction risk, and protect the website.
For example, Shopify and payment providers may use automated fraud detection tools to identify suspicious transactions or prevent repeated failed payment attempts.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. These rights may include the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate personal information.
- Request deletion of certain personal information.
- Request a copy of your personal information.
- Opt out of certain data sharing, sale, or targeted advertising where applicable.
- Withdraw consent where processing is based on consent.
- Limit certain uses of sensitive personal information where applicable.
- Appeal a privacy request decision where required by law.
- Not be discriminated against for exercising applicable privacy rights.
Submit a privacy request
Contact us at info@reusecomputers.com. We may need to verify your identity before completing a request. Verification may require your name, email address, order number, or other information reasonably necessary to confirm your identity.
California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, where applicable.
- The right to know what categories of personal information we collect, use, disclose, sell, or share.
- The right to request access to specific pieces of personal information.
- The right to request deletion of personal information, subject to exceptions.
- The right to request correction of inaccurate personal information.
- The right to opt out of the sale or sharing of personal information.
- The right to limit use and disclosure of sensitive personal information where applicable.
- The right not to be discriminated against for exercising privacy rights.
Categories of Personal Information We May Collect
| Category | Examples |
|---|---|
| Identifiers | Name, email address, phone number, billing address, shipping address, IP address, and account identifiers. |
| Commercial information | Products purchased, order history, return history, warranty purchases, large purchase inquiries, trade-in, buyback, or recycling submissions. |
| Internet or network activity | Website usage, pages viewed, products viewed, search terms, cart activity, and device or browser information. |
| Geolocation-related information | Approximate location based on IP address or location information submitted for shipping, pickup, drop-off, or service coordination. |
| Customer support information | Messages, photos, issue descriptions, service notes, and support history. |
| Inferences | Product interest, purchasing preferences, or likely use cases based on site interaction or submitted inquiries. |
Sale or Sharing of Personal Information
We do not sell personal information for money. If we use advertising, analytics, or tracking tools that are considered a sale or sharing under California law, you may opt out by contacting us at info@reusecomputers.com.
EEA and UK Privacy Rights
If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar privacy rights, you may have additional rights under applicable data protection laws.
These may include the right to access, correct, delete, restrict, object to certain processing, receive a portable copy of your data, withdraw consent where processing is based on consent, and lodge a complaint with a data protection authority.
Legal Bases for Processing
| Legal Basis | Examples |
|---|---|
| Contract | Processing orders, shipping products, managing returns, replacements, warranties, and customer support. |
| Consent | Sending optional marketing communications or using certain cookies where consent is required. |
| Legal obligation | Maintaining tax records, accounting records, responding to lawful requests, and complying with applicable laws. |
| Legitimate interests | Improving the website, preventing fraud, securing systems, responding to customer inquiries, and operating our business. |
| Vital interests or public interest | Used only where legally applicable and necessary. |
International Transfers
ReUse Computers is located in the United States. If you access our website from outside the United States, your information may be processed in the United States or other countries where our service providers operate.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no website, internet transmission, payment system, or storage system can be guaranteed to be completely secure.
Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.
Third-Party Links
Our website may include links to third-party websites, apps, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites or services.
Do Not Track
Some browsers provide Do Not Track signals. Because there is not a consistent industry standard for responding to these signals, we do not currently change our data collection and usage practices when we detect a Do Not Track signal.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, service providers, legal obligations, or business operations.
When we update this Privacy Policy, we will revise the last updated date at the top of the page.
Contact Us
For questions about this Privacy Policy, our privacy practices, or a privacy rights request, contact us at:
Email: info@reusecomputers.com Phone: (317) 810-1384 Business: ReUse Computers Mailing Address: 833 W Carmel Dr, Carmel, IN 46032