Warranty Terms
1-year included warranty, optional 2-year and 3-year plans, covered hardware issues, and exclusions.
View sectionSupport policies
Support Policies
Use this page to review ReUse Computers warranty coverage, refund and replacement rules, shipping information, and website terms. These policies apply to eligible purchases made directly from ReUse Computers unless otherwise stated in writing.
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Choose a policy section
Refund & Replacement Policy
30-day refunds, 60-day replacements, return condition, shipping requirements, and warranty refunds.
View sectionShipping Policy
Order processing, shipping locations, rates, carriers, tracking, delivery times, and damaged or missing packages.
View sectionTerms of Service
Website use, order terms, product expectations, third-party tools, limitations, and contact information.
View sectionPrivacy Policy
How ReUse Computers collects, uses, and protects customer information across the website and store experience.
View sectionPolicy section
Warranty Terms
Every computer purchased directly from ReUse Computers on our website includes a 1-year limited warranty at no additional cost.
Optional 2-year and 3-year warranty plans may also be available for purchase. These plans extend the total warranty coverage period for the specific computer they are purchased with.
This warranty protects against covered hardware defects and issues related to the original Windows installation provided by ReUse Computers. It does not cover physical damage, customer-installed software, data loss, misuse, unauthorized repairs, or modifications made outside of ReUse Computers.
Important
Purchased warranty plans extend the total warranty term from the original purchase date. A purchased 3-year warranty provides a total of 3 years of coverage, not 3 years added after the included 1-year warranty.
Warranty Coverage Period
| Warranty Type | Coverage Period | Notes |
|---|---|---|
| Included 1-Year Warranty | 1 year from the purchase date | Included free with eligible website purchases. |
| Purchased 2-Year Warranty | 2 years from the purchase date | Extends total coverage to 2 years. |
| Purchased 3-Year Warranty | 3 years from the purchase date | Extends total coverage to 3 years. |
Purchased warranty plans extend the total warranty term. For example, a purchased 3-year warranty provides coverage for a total of 3 years from the original purchase date, not 3 additional years after the included 1-year warranty.
Extended warranty coverage must be purchased either at the time of the original computer purchase or before the current warranty period expires. Once a warranty has expired, it may no longer be eligible for extension.
If a purchased warranty plan is based on the price range or category of the computer, the correct warranty option must be selected for the covered product. If the incorrect warranty plan is purchased, ReUse Computers may require the difference to be paid, adjust the warranty coverage, or cancel/refund the warranty plan.
What This Warranty Covers
Your warranty covers functional defects related to the computer as originally sold by ReUse Computers.
Internal hardware defects
Covered failures may include the motherboard, processor, memory, storage drive, power supply, cooling system, display, ports, or other original internal hardware.
Parts and labor
ReUse Computers covers approved replacement parts and labor for valid warranty repairs.
Original Windows installation
Covers issues related to the Windows installation originally provided by ReUse Computers, including activation or installation defects tied to the original setup.
Included accessories
Accessories included with the original order may be covered when the issue is related to the item as received.
Shipping for approved service
For approved warranty claims, ReUse Computers may cover standard warranty-service shipping according to the instructions provided by customer support.
Replacement when repair is not practical
If the same model is no longer available, ReUse Computers may replace the computer with a system of equal or greater performance.
What This Warranty Does Not Cover
This warranty does not cover damage, software issues, or changes outside the original ReUse Computers configuration.
Physical damage
Drops, cracked screens, broken hinges, broken ports, liquid damage, impact damage, bent connectors, or damage caused by mishandling.
Shipping damage caused by improper packaging
Returned products must be clean, securely packaged, and shipped in a sturdy box. Soft mailers, bubble mailers, paper mailers, or poorly packed boxes may void warranty coverage if the item is damaged in transit.
Customer-installed software
Programs, apps, games, drivers, malware, viruses, corrupted files, operating system changes, or software installed after purchase.
Customer data
ReUse Computers is not responsible for data loss, file recovery, backups, cloud accounts, passwords, or personal information stored on the device.
Third-party hardware or peripherals
Printers, monitors, docks, external drives, accessories, upgrades, or other devices not sold as part of the original ReUse Computers order.
Unauthorized repairs or modifications
Opening, modifying, upgrading, repairing, or altering the computer outside of ReUse Computers may void warranty coverage.
Misuse or neglect
Damage caused by improper use, poor maintenance, extreme environments, electrical issues, or use outside normal computer operation.
Cosmetic wear
Minor scratches, scuffs, marks, or cosmetic imperfections that do not affect functionality and are consistent with professionally refurbished equipment.
Special setup needs
Network setup, printer setup, peripheral installation, custom software configuration, gaming optimization, or other support beyond the original hardware and Windows installation.
Warranty Service Process
To request warranty service, contact ReUse Computers support with your order number and a description of the issue.
Step 1: Contact Support
Reach out to ReUse Computers support before sending anything back. Include your order number, the product involved, and a clear description of the issue.
Step 2: Troubleshooting
ReUse Computers may provide basic troubleshooting steps to determine whether the issue can be resolved remotely.
Step 3: Return Instructions
If a return, repair, or replacement is needed, customer support will provide return instructions. Do not ship a product back without receiving those instructions.
Step 4: Package the Product Securely
Returned products must be clean, securely boxed, protected with adequate packing material, and returned with any accessories or parts requested by customer support.
- Clean and free of excessive dirt or debris.
- Packaged securely in a sturdy shipping box.
- Protected with adequate packing material to prevent movement during shipping.
- Returned with any accessories or parts requested by customer support.
Packaging reminder
Failure to return requested accessories, chargers, adapters, or parts may delay service or result in a replacement fee.
Repair, Replacement, or Resolution
For approved warranty claims, ReUse Computers may repair the product, replace defective parts, replace the computer, or provide another appropriate resolution.
If the original model is no longer available, ReUse Computers may replace it with a computer of equal or greater performance. Replacement systems may not be the exact same brand, model, cosmetic condition, or component combination, but will meet or exceed the functional performance of the original covered system.
Warranty service does not restart the warranty period. Repairs or replacements remain covered through the original warranty expiration date based on the selected warranty term.
Data Responsibility
Important: Back Up Your Files
Please back up your files before sending any computer in for service. Warranty service may require repair, replacement, reinstallation, or testing that can result in data loss. ReUse Computers is not responsible for personal files, business files, software licenses, passwords, accounts, or other data stored on the device.
Warranty Eligibility
This warranty applies only to the original purchaser and is not transferable.
Warranty coverage applies to computers purchased directly from ReUse Computers on our website. Products purchased through third-party marketplaces, resale channels, or other sellers may be subject to different terms unless otherwise stated in writing.
Purchased 2-year and 3-year warranties apply only to the specific computer they were purchased for and cannot be transferred to another device, order, or customer.
Policy section
Refund & Replacement Policy
ReUse Computers wants customers to feel confident when purchasing refurbished computers from our website. If your order does not meet expectations, we offer a 30-day refund period and a 60-day replacement period for eligible products.
This policy applies to products purchased directly from ReUse Computers unless otherwise stated in writing.
Return Window
| Return Type | Time Period | Resolution |
|---|---|---|
| Refund | Within 30 days | Eligible products may be returned for a refund to the original payment method. |
| Replacement | Within 60 days | Eligible products may be returned for replacement with the same or comparable product. |
The return or replacement period begins from the date the product is delivered unless otherwise stated on the product listing, order confirmation, or written communication from ReUse Computers.
Refund Eligibility
To be eligible for a refund, the product must be returned in the same general condition it was received, with no new physical damage caused after delivery.
Refund-eligible returns must include:
| Requirement | Details |
|---|---|
| Product purchased from ReUse Computers | The returned item must match the original order and serial number on record. |
| Original condition | The product must not have new physical damage, liquid damage, missing parts, unauthorized modifications, or signs of misuse. |
| Included accessories | Chargers, adapters, cables, manuals, included accessories, and any other items provided with the original order must be returned. |
| Proof of purchase / identifying information | Serial numbers, UPCs, labels, warranty information, or other identifying information must remain intact when applicable. |
Returns that do not meet these requirements may be rejected and returned to the customer at the customer's expense.
Replacement Eligibility
Within 60 days of delivery, eligible products may be replaced if a covered issue cannot be resolved through troubleshooting or repair.
Replacement products may be the same model or a comparable system of equal or greater performance, depending on availability.
Replacement items may not be the exact same brand, model, cosmetic condition, or component combination, but will be selected to meet or exceed the functional performance of the original product.
Items Missing From a Return
All parts and accessories included with the original order must be returned.
If a return is missing items, including but not limited to chargers, adapters, cables, manuals, original packaging, warranty materials, or accessories, ReUse Computers may delay processing until the missing items are received.
If missing items are not returned, ReUse Computers may reject the return or deduct the replacement cost of the missing items from the refund, where applicable.
Return Shipping
For approved returns, customers will not be charged for return shipping unless otherwise stated on the product listing, order confirmation, or written return instructions.
Approved replacements will be shipped at ReUse Computers' expense.
Customers are responsible for following the return shipping instructions provided by ReUse Computers. Products must be packaged securely in a sturdy shipping box with sufficient packing material to prevent movement or damage during transit.
Do not use
Soft mailers, bubble mailers, paper mailers, poorly packed boxes, or packaging without enough void fill or protective material.
The customer is responsible for any loss or damage caused by improper return packaging. Products that arrive damaged due to insufficient packaging may be rejected, partially refunded, or returned at the customer's expense.
Inspection and Refund Processing
Refunds are issued after ReUse Computers receives, inspects, and approves the returned product.
Once the return is accepted, ReUse Computers will initiate the refund to the original payment method used for the purchase.
Processing times may vary depending on the payment provider or financial institution.
Refunds are limited to the eligible purchase amount paid for the returned product, subject to any deductions for missing items, damage, or ineligible return conditions.
Refunds for Purchased Warranty Plans
Purchased Warranty Refunds
If a computer is approved for refund within the eligible return period, any purchased 2-year or 3-year warranty plan attached to that computer will be refunded at its full purchased value. The included 1-year warranty has no separate refund value because it is provided at no additional cost with eligible website purchases. Purchased warranty plans cannot remain active after the covered computer has been returned for refund.
Returns That May Be Rejected
A return may be rejected if:
- The product was not purchased directly from ReUse Computers.
- The product is returned outside the eligible return window.
- The product has physical damage, liquid damage, or signs of misuse.
- The product has been modified, repaired, or altered without authorization.
- Serial numbers, identifying labels, or proof-of-purchase information have been removed or altered.
- Required accessories, parts, or components are missing.
- The product was damaged in return shipping due to improper packaging.
- The product was returned without following ReUse Computers return instructions.
Rejected returns may be shipped back to the customer at the customer's expense.
Policy section
Shipping Policy
At ReUse Computers, we work to ship orders quickly, safely, and with clear communication throughout the process. Because our products are professionally refurbished computers and technology equipment, every order is carefully prepared and packaged before shipment.
Order Processing
Most orders are processed within 1–3 business days after payment is confirmed.
Orders are processed Monday through Friday, excluding weekends and major holidays. Processing times may vary during periods of high order volume, large business purchases, or when additional order verification is required.
Shipping Locations
We currently ship to addresses within the United States.
We do not currently ship to international addresses unless approved in advance for a business or bulk purchase order.
Shipping Rates
Shipping costs are calculated at checkout based on the items in the order, shipping destination, and available shipping method.
Any available free shipping offers will be shown at checkout before the order is placed.
Shipping Methods
Orders may ship through carriers such as UPS, FedEx, USPS, or another trusted shipping provider, depending on the order size, destination, and product type.
Larger orders, bulk purchases, or business deployments may require special shipping arrangements.
Tracking Information
Once your order ships, you will receive a shipping confirmation with tracking information by email.
Tracking updates are provided by the shipping carrier. Please allow up to 24 hours for tracking information to appear after the shipment has been created.
Delivery Times
Estimated delivery times vary based on the shipping destination and carrier service selected.
Delivery estimates are not guaranteed unless specifically stated by the carrier. Weather, carrier delays, holidays, address issues, or other events outside of our control may affect delivery timing.
Address Accuracy
Please make sure your shipping address is correct before placing your order.
ReUse Computers is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided at checkout.
If you notice an address error after placing an order, contact us as soon as possible. We will do our best to update the address before the order ships, but we cannot guarantee changes once fulfillment has started.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
To help us review the issue, please keep the original packaging and provide photos of the damaged package, product, shipping label, and any visible damage.
Damage sustained during shipment will be reviewed according to the carrier's claims process and our return or replacement policies.
Lost or Missing Packages
If tracking shows that your package was delivered but you did not receive it, please check around the delivery location and with household members, neighbors, building staff, or mailroom staff.
If the package is still missing, contact us so we can help review the shipment and provide next steps.
Business and Bulk Orders
Business, school, nonprofit, and bulk purchase orders may require additional processing time, freight shipping, or custom delivery coordination.
For large orders, please contact us before placing the order so we can help confirm availability, timing, and shipping options.
Questions
For questions about shipping, delivery, tracking, or a recent order, please contact ReUse Computers through our support page.
Policy section
Terms of Service
Legal review required before publishing
Confirm the governing state, legal entity name, mailing address, dispute terms, and any state-specific consumer-law requirements before this section goes live.
This website is operated by ReUse Computers. By visiting our website, creating an account, contacting us through the site, or purchasing products or services from us, you agree to be bound by these Terms of Service.
These Terms apply to all users of the site, including browsers, customers, account holders, vendors, merchants, and contributors of content. Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell products and services to you.
Section 1: Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or place of residence, or that you are the age of majority and have given consent for your minor dependent to use this site.
You may not use our products, website, or services for any illegal or unauthorized purpose. You must not transmit viruses, malware, worms, destructive code, or any other harmful technology through the site.
Section 2: General Conditions
We reserve the right to refuse service to anyone for any lawful reason at any time.
Content you submit to the site, excluding payment card information, may be transferred unencrypted across networks as needed to conform to technical requirements. Payment card information is encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, exploit, or misuse any portion of the website, service, product listings, or site content without express written permission.
Section 3: Accuracy, Completeness, and Timeliness of Information
We make reasonable efforts to keep website information accurate, complete, and current. However, we do not guarantee that all information on the site will always be accurate, complete, or up to date.
Historical information is provided for reference only and may not be current. We may modify site content at any time without an obligation to update information except as required by law.
Section 4: Modifications to the Service and Prices
Prices for products and services are subject to change without notice.
We reserve the right to modify, suspend, or discontinue the website, service, product listings, or any part of the website at any time without notice.
Section 5: Products, Services, and Availability
Certain products or services may be available exclusively online through the website. Products may have limited quantities and are subject to return, replacement, or warranty service only according to our posted policies.
We make reasonable efforts to display product images, colors, specifications, and descriptions accurately. However, screens and browsers may not show products exactly as they appear in person.
We reserve the right to limit sales, quantities, product availability, configurations, specifications, and pricing at any time without notice.
Section 6: Refurbished Product Expectations
ReUse Computers sells refurbished business-class technology. Unless otherwise stated, products may have been previously used and professionally refurbished, tested, cleaned, and prepared for resale.
Refurbished products may show minor cosmetic wear that does not affect normal functionality. Component brands or minor hardware details may vary unless specifically stated in the listing.
Section 7: Accuracy of Billing and Account Information
We reserve the right to refuse, limit, or cancel any order you place with us, including orders that appear to be placed by dealers, resellers, distributors, fraud networks, unauthorized purchasing agents, or automated purchasing systems.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store and to update that information promptly when needed.
Section 8: Refunds, Replacements, Warranties, and Support
Purchases from ReUse Computers may be subject to our Refund & Replacement Policy, Warranty Terms, Shipping Policy, and any product-specific terms listed at the time of purchase.
Support is generally limited to the product as originally sold by ReUse Computers, including the original hardware and original operating system installation provided by ReUse Computers. Please back up important files before requesting service.
Section 9: Optional Tools
We may provide access to third-party tools, apps, services, or integrations that we do not monitor, control, or operate. Access to such tools is provided as is and as available without warranties, representations, or conditions of any kind.
Section 10: Third-Party Links
Third-party links on this site may direct you to websites that are not owned, operated, or controlled by ReUse Computers. We are not responsible for examining, evaluating, or guaranteeing the content, accuracy, policies, products, services, or practices of those websites.
Section 11: User Comments, Feedback, and Other Submissions
If you send comments, reviews, feedback, suggestions, ideas, proposals, plans, images, files, or other materials, you agree that we may use, edit, copy, publish, distribute, translate, and display those materials in any medium, subject to applicable law and our Privacy Policy.
We may, but are not obligated to, monitor, edit, or remove content that we determine to be unlawful, offensive, threatening, defamatory, obscene, abusive, misleading, infringing, or otherwise objectionable.
Section 12: Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Section 13: Errors, Inaccuracies, and Omissions
Occasionally there may be information on our website or in the service that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct those issues and to change or update information or cancel orders if any information is inaccurate at any time, including after an order has been submitted.
Section 14: Prohibited Uses
You are prohibited from using the site, services, products, or content for unlawful purposes, to violate laws or intellectual property rights, to harass or abuse others, to submit false information, to transmit malware, to scrape or misuse the site, or to interfere with security features or checkout systems.
Section 15: Disclaimer of Warranties and Limitation of Liability
We do not guarantee that use of the website or service will be uninterrupted, timely, secure, or error-free. Except as expressly stated by ReUse Computers in our posted Warranty Terms, Refund & Replacement Policy, product listings, or written communications, the website, service, and products are provided as is and as available to the fullest extent permitted by law.
Nothing in this section is intended to limit rights that cannot be limited under applicable law or to override any express warranty provided by ReUse Computers in its posted Warranty Terms.
Section 16: Indemnification
You agree to indemnify, defend, and hold harmless ReUse Computers and its affiliates, agents, suppliers, service providers, and representatives from claims, damages, losses, liabilities, or expenses arising out of your breach of these Terms, violation of law, violation of third-party rights, misuse of the website or services, or your submissions and user-provided content.
Section 17: Severability
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law and the remaining provisions shall remain valid and enforceable.
Section 18: Termination
These Terms are effective unless and until terminated by either you or us. If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice and may deny you access to our website, services, or any part of them.
Section 19: Entire Agreement
These Terms of Service, together with any policies or operating rules posted by us on this site or in respect to the service, constitute the entire agreement and understanding between you and ReUse Computers and govern your use of the website and service.
Section 20: Governing Law
These Terms of Service and any separate agreements through which we provide products or services shall be governed by and construed in accordance with the laws of [Insert State], United States, without regard to conflict-of-law principles.
Replace [Insert State] with the correct state before publishing. Counsel should confirm whether venue, arbitration, class-action waiver, or small-claims language should be added.
Section 21: Changes to Terms of Service
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. Your continued use of or access to the website or service after changes are posted constitutes acceptance of those changes.
Section 22: Contact Information
Questions about these Terms of Service should be sent to info@reusecomputers.com or directed by phone at (317) 810-1384.
Business: ReUse Computers. Mailing address: 833 W Carmel Dr, Carmel, IN 46032.
Policy section
Privacy Policy
Review how ReUse Computers collects, uses, stores, and protects information when you browse the website, contact support, create an account, or place an order.
Last updated: June 2, 2026
Overview
This Privacy Policy explains how ReUse Computers collects, uses, shares, and protects information when you visit our website, make a purchase, contact support, submit a return or replacement request, request a quote, or submit a recycling, buyback, or trade-in inquiry.
This website is operated by ReUse Computers. Throughout this policy, the terms we, us, and our refer to ReUse Computers. The terms you and your refer to visitors, customers, account holders, support contacts, and anyone who interacts with our website or services.
By using our website or submitting information to us, you acknowledge that we may collect and use information as described in this Privacy Policy.
Information We Collect
We collect information that helps us operate our store, process orders, provide customer support, manage warranty and return requests, respond to inquiries, improve the website, prevent fraud, and communicate with customers.
Information You Provide Directly
| Category | Examples | Why We Collect It |
|---|---|---|
| Contact information | Name, email address, phone number, business or organization name, billing address, shipping address, and mailing address. | To communicate with you, process orders, provide support, respond to inquiries, and fulfill requests. |
| Order information | Products purchased, order number, shipping details, billing details, purchase history, warranty selections, return or replacement requests, and support history. | To process purchases, fulfill orders, provide confirmations, and manage returns, replacements, warranties, refunds, and support. |
| Payment information | Payment method details, transaction information, billing information, and fraud screening information. | To process payments, issue refunds, verify orders, and help prevent fraud. Full payment card details are handled by our ecommerce and payment providers. |
| Customer support information | Messages, issue descriptions, troubleshooting notes, photos or files you submit, warranty details, serial numbers, product condition notes, and related communications. | To respond to support requests, diagnose issues, process warranty claims, and manage returns, replacements, repairs, or service requests. |
| Contact form information | Information submitted through order question, shipping question, general inquiry, return or replacement, large purchase, recycle, buyback, or trade-in forms. | To route your request to the correct team and provide a relevant response. |
| Large purchase inquiry information | Desired product type, quantity range, business use case, requested models or configurations, purchasing timeline, and related notes. | To prepare quotes, product recommendations, availability information, and business purchase support. |
| Recycle, buyback, or trade-in information | Hardware type, quantity, model numbers, condition notes, photos, pickup or drop-off preference, location information, and general equipment details. | To evaluate equipment, determine eligibility, and coordinate next steps. |
| Marketing preference information | Email subscription status, communication preferences, consent records, and unsubscribe actions. | To send marketing communications where permitted and to respect your preferences. |
| Account information | Login details, saved addresses, order history, account preferences, and customer profile information. | To provide account features and improve your shopping and support experience. |
Information Collected Automatically
| Category | Examples | Why We Collect It |
|---|---|---|
| Device information | Browser type, device type, operating system, IP address, time zone, language settings, and general technical information. | To load the site correctly, maintain security, improve performance, and understand site usage. |
| Usage information | Pages viewed, products viewed, search terms, referring pages, links clicked, cart activity, and session activity. | To improve navigation, product discovery, search, merchandising, and website performance. |
| Cookie and tracking information | Cookies, pixels, tags, log files, analytics identifiers, shopping cart identifiers, and tracking preferences. | To support cart functionality, checkout, account login, analytics, personalization, and advertising where enabled. |
| Fraud and security information | IP address, order behavior, checkout activity, payment risk signals, and other security-related signals. | To detect fraud, prevent abuse, secure the website, and protect customers and ReUse Computers. |
How We Use Information
We use personal information for business, operational, support, security, and legal purposes.
| Purpose | Examples |
|---|---|
| Order processing and fulfillment | Processing payments, confirming orders, arranging shipping, sending order updates, and handling delivery issues. |
| Customer support | Responding to questions, troubleshooting issues, reviewing warranty claims, and processing return or replacement requests. |
| Warranty and return management | Verifying eligibility, reviewing product issues, and managing repairs, replacements, refunds, and service communications. |
| Large purchase support | Preparing quotes, recommending product options, reviewing quantity needs, and coordinating business purchases. |
| Recycle, buyback, and trade-in review | Evaluating submitted equipment, determining eligibility, coordinating drop-off or pickup, and communicating next steps. |
| Website operation and improvement | Maintaining cart, checkout, account, search, navigation, product pages, forms, and website performance. |
| Fraud prevention and security | Detecting suspicious activity, preventing fraudulent transactions, protecting accounts, and securing our systems. |
| Marketing and communications | Sending product updates, sale alerts, service updates, and promotional communications where permitted. |
| Legal and compliance purposes | Maintaining records, responding to lawful requests, enforcing policies, protecting rights, and complying with legal obligations. |
Shopify and Service Providers
Our store is powered by Shopify. Shopify provides ecommerce technology that helps us operate our online store, process orders, manage checkout, support store functionality, and provide related ecommerce services.
You can review Shopify's privacy practices at https://www.shopify.com/legal/privacy.
We may also use additional service providers for payment processing, shipping, analytics, advertising, customer support, email communication, form handling, fraud prevention, and site performance.
Cookies and Tracking Technologies
Cookies are small files placed on your device when you visit a website. We use cookies and similar technologies to operate our store, remember preferences, support cart and checkout functionality, analyze site usage, improve performance, and support marketing where enabled.
Types of Cookies We May Use
| Cookie Type | Purpose |
|---|---|
| Required cookies | Needed for basic website functionality, cart, checkout, security, customer account login, and order processing. |
| Performance and analytics cookies | Help us understand how visitors use the site and improve page performance, navigation, product discovery, and merchandising. |
| Functional cookies | Remember preferences such as region, login status, selected settings, or site choices. |
| Advertising or marketing cookies | May help measure advertising performance or show more relevant marketing where enabled. |
Examples of Shopify-Related Cookies
Actual cookie use may vary depending on Shopify configuration, installed apps, analytics tools, advertising tools, and customer privacy settings.
| Cookie or Technology | Function |
|---|---|
| cart, cart_sig, cart_ts | Used in connection with shopping cart and checkout functionality. |
| checkout_token | Used in connection with checkout. |
| _secure_session_id | Used in connection with secure navigation through the storefront. |
| secure_customer_sig, storefront_digest | Used in connection with customer login and account functionality. |
| _tracking_consent | Used to remember tracking preferences where applicable. |
| _landing_page, _orig_referrer | Used to understand landing pages and referral information. |
| _s, _shopify_s, _shopify_y, _y | Used for Shopify analytics and site performance measurement. |
| _shopify_sa_p, _shopify_sa_t | Used for Shopify analytics relating to marketing and referrals. |
Managing Cookies
You can manage cookies through your browser settings. Blocking or deleting cookies may affect website functionality, including cart, checkout, account login, and preference settings.
For general information about cookies and browser controls, you may visit https://www.allaboutcookies.org.
Marketing Communications
If you sign up for marketing emails, deal alerts, product updates, or other promotional messages, we may use your contact information to send those communications.
You can unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us.
Transactional or service-related messages, such as order confirmations, shipping updates, support responses, return or replacement updates, warranty communications, privacy responses, or legal notices, are not considered marketing and may still be sent where necessary.
Retention of Personal Information
We retain personal information for as long as reasonably necessary to process and fulfill orders, provide customer support, manage returns, replacements, warranties, refunds, recycling, buyback or trade-in inquiries, maintain business and legal records, prevent fraud, resolve disputes, and comply with legal obligations.
Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, and operational needs.
Automated Decision-Making and Fraud Prevention
We and our service providers may use automated tools to help detect fraud, prevent abuse, verify orders, assess transaction risk, and protect the website.
For example, Shopify and payment providers may use automated fraud detection tools to identify suspicious transactions or prevent repeated failed payment attempts.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. These rights may include the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate personal information.
- Request deletion of certain personal information.
- Request a copy of your personal information.
- Opt out of certain data sharing, sale, or targeted advertising where applicable.
- Withdraw consent where processing is based on consent.
- Limit certain uses of sensitive personal information where applicable.
- Appeal a privacy request decision where required by law.
- Not be discriminated against for exercising applicable privacy rights.
Submit a privacy request
Contact us at info@reusecomputers.com. We may need to verify your identity before completing a request. Verification may require your name, email address, order number, or other information reasonably necessary to confirm your identity.
California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, where applicable.
- The right to know what categories of personal information we collect, use, disclose, sell, or share.
- The right to request access to specific pieces of personal information.
- The right to request deletion of personal information, subject to exceptions.
- The right to request correction of inaccurate personal information.
- The right to opt out of the sale or sharing of personal information.
- The right to limit use and disclosure of sensitive personal information where applicable.
- The right not to be discriminated against for exercising privacy rights.
Categories of Personal Information We May Collect
| Category | Examples |
|---|---|
| Identifiers | Name, email address, phone number, billing address, shipping address, IP address, and account identifiers. |
| Commercial information | Products purchased, order history, return history, warranty purchases, large purchase inquiries, trade-in, buyback, or recycling submissions. |
| Internet or network activity | Website usage, pages viewed, products viewed, search terms, cart activity, and device or browser information. |
| Geolocation-related information | Approximate location based on IP address or location information submitted for shipping, pickup, drop-off, or service coordination. |
| Customer support information | Messages, photos, issue descriptions, service notes, and support history. |
| Inferences | Product interest, purchasing preferences, or likely use cases based on site interaction or submitted inquiries. |
Sale or Sharing of Personal Information
We do not sell personal information for money. If we use advertising, analytics, or tracking tools that are considered a sale or sharing under California law, you may opt out by contacting us at info@reusecomputers.com.
EEA and UK Privacy Rights
If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar privacy rights, you may have additional rights under applicable data protection laws.
These may include the right to access, correct, delete, restrict, object to certain processing, receive a portable copy of your data, withdraw consent where processing is based on consent, and lodge a complaint with a data protection authority.
Legal Bases for Processing
| Legal Basis | Examples |
|---|---|
| Contract | Processing orders, shipping products, managing returns, replacements, warranties, and customer support. |
| Consent | Sending optional marketing communications or using certain cookies where consent is required. |
| Legal obligation | Maintaining tax records, accounting records, responding to lawful requests, and complying with applicable laws. |
| Legitimate interests | Improving the website, preventing fraud, securing systems, responding to customer inquiries, and operating our business. |
| Vital interests or public interest | Used only where legally applicable and necessary. |
International Transfers
ReUse Computers is located in the United States. If you access our website from outside the United States, your information may be processed in the United States or other countries where our service providers operate.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no website, internet transmission, payment system, or storage system can be guaranteed to be completely secure.
Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.
Third-Party Links
Our website may include links to third-party websites, apps, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites or services.
Do Not Track
Some browsers provide Do Not Track signals. Because there is not a consistent industry standard for responding to these signals, we do not currently change our data collection and usage practices when we detect a Do Not Track signal.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, service providers, legal obligations, or business operations.
When we update this Privacy Policy, we will revise the last updated date at the top of the page.
Contact Us
For questions about this Privacy Policy, our privacy practices, or a privacy rights request, contact us at:
Email: info@reusecomputers.com Phone: (317) 810-1384 Business: ReUse Computers Mailing Address: 833 W Carmel Dr, Carmel, IN 46032
Need help?
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